Summary

The Operations Assistant serves as the Arkansas Foodbank’s point of contact for pick-up agencies, providing customer service to those agencies and serves in various operations functions that supports the warehouse.

The Operations Assistant is a vital member of the Operations department and collaborates with them to support the implementation of new strategies, programs or initiatives. They participate in the execution of children and senior feeding programs, including recruitment, inspection, onboarding, intake and evaluation. This position will be comfortable learning new technology, as well as an eagerness to utilize Arkansas Foodbank software systems. They will possess strong interpersonal skills, a spirit of collaboration and team work, and a commitment to hunger relief.

Arkansas Foodbank team members will demonstrate a commitment to our mission and to the fight against hunger in Arkansas. They must have a clear understanding of and ability to articulate the mission and vision of Arkansas Foodbank and a desire to work with diverse populations. Team members must exemplify Arkansas Foodbank values while representing the organization at public, social, and business settings.

Essential Duties and Responsibilities

The statements contained herein describe the scope of the essential functions and responsibilities of the position but should not be considered an all-inclusive listing of work responsibilities. Nothing restricts management's right to assign or reassign duties and responsibilities to the job at any time. Irregular hours may be required occasionally.

1. Data entry of agency orders including, posting payments to agency accounts.
2. Respond in a timely manner to all pick-up agencies upon their arrival for order pick up.
3. Receive agency checks and deliver to finance for posting and deposit.
4. File agency order documentation and purge data quarterly.
5. Order validation throughout the day on agency orders.
6. Invoice agency orders once the orders have been posted.
7. Manage the incoming delivery schedule.
8. Track credit and grant usage on agency accounts.
9. Provide accurate and timely written and/or verbal reports of calls, meetings, results, and follow up to Supervisor.
10. Serve as backup to the Warehouse Specialist 2 position to support warehouse functions.
11. Serve as back up to Initiate and process pick ticket creation, jet reporting, inventory movement reports, etc.
12. Keep up-to-date and knowledgeable about the Arkansas Foodbank and related issues.
13. Basic knowledge of Microsoft programs, including Word and Excel.
14. Ability to maintain an approachable and professional disposition.
15. Ability to communicate effectively, oral, and written format.
16. Ability to work independently and to organize and prioritize work.
17. Ability to meet deadlines and operate office equipment.
18. Ability to lift/move approximately 20 pounds.
19. Excellent attention to detail.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; stand walk; use hands to finger, hand controls; and talk or hear. The employee is occasionally required to stoop; lift/move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The noise level in the work environment is usually moderate. This job operates in a professional office and warehouse environment. The employee is occasionally exposed to hot and/or humid conditions, moving mechanical parts, high, precarious places, and fumes or airborne particles. This role routinely uses heavy operating equipment such as forklifts, pallet jacks, computers, phones, photocopiers, filing cabinets and fax machines.

n accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Arkansas Foodbank values the individual diversity of all employees, volunteers, donors, and clients. Differences in age, race, ethnic heritage, religion, appearance, sexual orientation, and many others provide experiences, viewpoints, and ideas that can strengthen and enrich our organization. We strive to create an organizational culture that values different perspectives and that is based on our organizational values. Diversity is the uniqueness each of us brings to fulfilling these values and achieving our vision.