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Outreach Coordinator

Department: Community Initiatives
Location: Little Rock, AR

The Arkansas Foodbank is the stateís largest non-governmental provider of emergency food aid. We assist people in 33 counties across central and southern Arkansas.  The Arkansas Foodbank operates as a distribution hub for over 450 partner agencies in 33 counties in central and south Arkansas. These agencies include food pantries, soup kitchens, youth programs, senior centers, schools and emergency shelters. Foodbank member agencies service approximately 62,119 meals a dayótouching the lives of 280,000 individuals every year.

We are currently seeking an Outreach Coordinator who takes an active and proactive role in building the agency capacity of all members with a focus on administration, reporting, technical support, customer service, and increasing Meals per Person in Need (MPIN) in underserved counties

Position Summary:

The Outreach Coordinator will report to the Agency & Community Outreach Program Manager and have the following essential duties and responsibilities:

  • Assist and support in the building the agency capacity, including SNAP Outreach, scheduling Foodbank University Workshops, New Member Orientations, Serve Safe and other training, community meetings, regional meetings, and other Agency Initiatives Program events.
  • Collect monthly and quarterly agency reports using the electronic reporting program and compile data into monthly and quarterly departmental reports. This includes producing agency and product-related reports from Ceres and other sources, and monthly reimbursement reports for USDA federal/state Reports (i.e. TEFAP and CSFP) for members.
  • Offer professional customer service and technical support that will attract new and retain established members, partners, and clients.
  • Work with staff and member agencies to increase member capacity and share information concerning Arkansas Foodbank programs and initiatives, and assist in the implementation of new strategies.
  • Develop and maintain working relationships with member agencies, in assigned counties, via telephone, mail, virtual settings, and in person.
  • Maintain accurate and timely records of all Agency Initiatives activities, including federal/state reimbursement programs and numbers served by each program.
  • Support all health and wellness initiatives as defined for agencies.
  • Send relevant correspondence to agencies including, but not limited to quarterly newsletters, recalls, member announcements and messages, closures, member monthly delivery calendar, and other pertinent member information.  
  • Share information and make recommendations related to agencies capacity and the SNAP program capacity needs.
  • Provide program partners with the technical assistance necessary to develop and expand service delivery in their communities. 
  • Ability to travel up to 35% in-state travel by Arkansas Foodbank vehicle to agencies in assigned areas.  Must have a valid state driverís license, a safe driving record, a current valid Arkansas driverís license, and proof of insurance.
  • Must be able to attain and maintain ServSafe certification.

Education and/or Experience:

The candidate or employee should have the equivalent of a Bachelorís Degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in business administration, project management, public service, human services, nonprofit management, community development or a related field and three years of business administration, project management, public service, human services, non-profit management or community development-related experience. The following are acceptable to substitute for the Bachelorís degree and three years of experience:

  • Associates Degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in public service, of business administration, project management, public service, human services, non-profit management or community development-related experience human services, nonprofit management, community development or a related field and five years of business administration, project management, public service, human services, non-profit management or community development-related experience public service, human services, non-profit management or community development-related experience.
  • High School Diploma or GED and seven years of business administration, project management, public service, human services, non-profit management, or community development-related experience.

Knowledge, Skills, Abilities and Other Characteristics: 

  • Possess exceptional communication skills, demonstrated through written work and speaking experience with diverse groups.
  • Ability to effectively manage a wide array of tasks, projects, and responsibilities.
  • Ability to conduct oneís self in a calm and professional demeanor when dealing with the public and/or with difficult situations. 
  • Ability to work irregular hours including nights and weekends.
  • Ability to analyze and interpret demographic and geographic data of areas to be served.
  • Ability to work independently, prioritize tasks, manage workload and meet tight deadlines.
  • Broad knowledge of computer operations and software, including Microsoft Word, Outlook, and Excel.
  • Ability to lift/move approximately 25 pounds.
  • Current, valid Arkansas driverís license and proof of insurance.
     

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